Terms and Conditions
Terms and Conditions
Credit Card Payments
We accept the following cards:

By using this site to make payments, I authorize the City of Los Angeles to use the credit card information provided to charge my credit card for the services provided.
Credit card transactions will be assessed a non-refundable service fee. This will appear as a second charge on your card statement. The Service fee is non-refundable.

ECheck (ACH) Payments:

By using this site to make payments, I authorize the City of Los Angeles to use routing number and the bank account number provided to initiate a one-time electronic fund transfer from my bank account, to process the payment as a check transaction, or bank drawn draft from my account.

If my payment is returned, I authorize the City of Los Angeles to make a oneā€time electronic funds transfer or to use a bank draft drawn from my account to collect a fee as allowed by state law.


Avoiding eCheck (ACH) problems:

When paying by eCheck (ACH), make sure that your bank account is ACH-enabled. Some bank accounts are NOT ACH-enabled and such payments may be returned back after initial processing through the ACH Network.
If your bank account has a debit block to prevent unauthorized organizations from debiting your account via ACH, you must notify your bank to authorize ACH debits.

Please note that both Money Orders and Cashier's Checks can NOT be used as a form of ACH payment. Please work with City staff handling your service to arrange for mailing Money Orders or Cashier's Checks to the approprite location.

Some corporate bank accounts are NOT ACH-Enabled and that may cause returned check payments. Please work with City staff handling your service to arrange for mailing your check to the appropriate location.


Refunds

Payments collected through this site are for invoices generated by different City Agencies. If you have any questions, please make sure to contact the appropriate agency that generated your invoice.

The City of Los Angeles reserves the right to issue a partial or full refund for this transaction.
To request a refund, applicant has to submit a Claim for Refund. Please check with City staff on how to submit a Claim for Refund, if applicable.
Note: Some processing fees may not be refundable.

The City of Los Angeles reserves the right to issue a partial or full refund for this transaction.
To request a refund, applicant has to submit a Claim for Refund.
Note: Some processing fees may not be refundable.


Suspension of Provided Services

The City reserves the right to suspend or cancel all provided services if payment is reversed or was not collected for any reason.


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Department of Public Works, City of Los Angeles.

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©  1999-2024 Bureau of Engineering
Department of Public Works, City of Los Angeles.

Device-Neutral, Web-Responsive